The New Branding

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[...] his article, The New Branding, Roy H. Williams observes, “Run that ad today and the steely-eyed question would be, “‘What [...] More

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Most branding campaigns are costumes worn by advertisers to the Media Masquerade Ball. They were the hot ticket during the pretentious Baby Boomer years when blue ribbons were awarded to those with best costumes, but look around and you’ll see that we’re moving into an era of transparency. The only thing offensive these days is phoniness.Just as idealistic Baby Boomers taught their WWII parents to see the world differently, our own children are introducing a new perspective as well. My impression is that this new attitude can be summed up in the phrase, “Cut the crap. Keep it real.”

No, that’s not quite it either, because the new attitude isn’t belligerent toward posing, hype, and exaggeration. It simply ignores them.

But of one thing I’m certain: to succeed in tomorrow’s marketplace, your brand must revolve around who and what you really are. You have to let your customers see you real.

Please don’t assume I’m speaking only of how to reach “cynical and jaded young people.” We’re seeing clear indications that this new attitude has already begun to creep deep into the hearts and minds of adults 35-64.

In the past, decisions to purchase revolved primarily around features and benefits. All you had to do was explain – intellectually – why your product was better than your competitor’s. But as the overall quality of products got better, we became less concerned about buying a bad one and a new criterion was added to the list. Now we’re seeing decisions to purchase based on sympathetic vibrations, shared values, an alignment of perspectives. Today’s customers are no longer just buying what you sell—they’re buying who you are.

The argument could be made that, “It’s always been that way when there was no meaningful difference between the products, as in Coke versus Pepsi,” and I would agree except for one little thing: In the past, advertisers had only to claim to stand for some misty-eyed claptrap, and idealistic Boomers would choose the product.

“Coke wants to teach the world to sing in perfect harmony, and furnish it with love, grow apple trees and honeybees and snow-white turtledoves… I believe in world peace, too, so I’ll buy Coke instead of Pepsi.” (Hilltop TV ad, 1971) Run that ad today and the steely-eyed question would be, “What has Coke actually done to facilitate world peace? Nothing. Coke is a phony poser.”

As the final reverberations of the Baby BOOM fade over the horizon, we’re starting to hear the language of the new branding. And it’s the sound of real.

Are you ready for it?

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Push the Key » Blog Archive
Posted on December 7th, 2007

[…] his article, The New Branding, Roy H. Williams observes, “Run that ad today and the steely-eyed question would be, “‘What […]

Walt Shiel
Posted on December 9th, 2007

While I applaud any movement of emphasis on bringing honesty to advertising, or branding, I think you’ve missed the boat by claiming such lofty ideals for the generations emerging into adulthood.

These are the generations hooked on video games and “reality” TV (the ultimate poser entertainments). These are the generations who hide behind avatars and made-up personae on MySpace, Facebook, et al. These are the generations who think they’re being clever when they’re really just reinventing the wheel (all you have to do is watch TV and movies by the youngest directors, for example).

Sorry, your argument sounds good. But I just don’t buy it. They are no smarter and no less easily bamboozled by con artists in politics or merchandising (assuming there’s a difference…).

Chris Busch
Posted on January 2nd, 2008

Having had the opportunity to teach high school for five years in the mid-90’s, I agree with Roy. While the “emerging” generation is well-versed in the fantasy of video games, avatars, etc., they also carry more media savvy than any of their predecessors.

And from that perspective they’ve developed a critical mass of skepticism. Fantasy for fun’s sake is one thing, but being disingenuous in your advertising and marketing messages is not viewed in the same way.

Obvious fantasy like an avatar is acceptable because it is what it portends to be, a fake. But it’s an honest fake. Don’t try to float a fake and call it real, though. You’ll either get called out or completely ignored.

Being ignored, that’s the troubling trait of most advertising today.



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