Do You Really Want to Know What Your Employees Think?

By Guest Contributors - Aug 11 , 2008

By Warren J. Rutherford

For those who want to learn how to create a positive, creative, and innovative thought exchange with your publishing business employees, please read on. One of my business clients recently talked to me about something that occurred at one of his company’s recent department manager meetings.One of my client’s coworker’s (known here as Adam) was known as quite a thoughtful and innovative thinker in his work. Problem was, Adam did not think his supervisors cared about any of his innovative thoughts and ideas.

Well, this thought was put to the test at the recent meeting. As my client recounts the events, the department executive advised all managers present that the time had come to “reinvent” the way they did business, and, from this point forward, he was welcoming, indeed was encouraging, any and all productive ideas from his valued management staff to help improve operations and performance.

Thinking it was too good to be true, Adam patiently waited his turn, allowing other managers the opportunity to advance their good thoughts. When it came time for Adam to speak, he described several succinct, thoughtful, and innovative ways the department could indeed improve operations and performance, with less effort and expense. The department executive smiled, thanked Adam for his contribution, and continued to allow the other managers to express their thoughts.

My client and his other managers were quite impressed with the contributions made, and, after the meeting, all agreed that Adam had contributed the most.

Indeed, immediately after the meeting Adam was asked to speak with the department executive in private. Yes, the executive was so impressed that he issued Adam a written reprimand for his insubordinate comments and actions at the meeting – right then and there!

So there you have it – what better way to reward a knowledge contribution – why, of course, stern discipline!

The best way to encourage positive, innovative thoughts and actions from your publishing business employees is to be sincere in your request by structuring a knowledge exchange that respects the employee and their contributions, and provides a process to objectively evaluate the merits of the thoughts and actions on the work process, product, or service in your publishing business.

Otherwise, acting like the Prince may soon make you a Pauper!

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Warren J. Rutherford, President, Rutherford Advisors, Inc. is an Accredited Associate, Institute for Independent Business International, and a CMT Accredited Senior Mentor. He is certified as a Behavioral Coach, an Analyst in Axiology, a One Page Business Plan Consultant, and he is a BNI Assistant Director in the SE Mass/RI Region. He provides business consulting and mentoring to small and medium-sized business, and performs market research for businesses. He can be reached at warrenrutherford@iib.ws or at www.RutherfordBusinessAdvisor.com. Copyright (C) 2008, Rutherford Advisors, Inc. All rights reserved.