BTCRoy

What Are You Offering?

Businesses don’t fail due to reaching the wrong people. Businesses fail when they say the wrong things. And they say the wrong things when they believe what the public tells them. Conduct a survey. Ask the public to describe in detail the kind of place they’d like to shop. Then More

BTCBryan

Are You Designing for Usability or Sales?—Part 2

Did last week’s column on designing for sales leave you with enough empathy to recognize that your own website has several types of visitors, each with her own set of motivations, perspectives, and understanding of what you offer? Now, let’s discuss how this is accomplished with scenario design. Forrester reports: More

BTCBryan

A Land Beyond Usability

“Usability.” It’s the big buzzword these days. And if you ask me, it’s about time. Isn’t it amazing how many sites hang out a shingle that says, “I don’t care if you can’t use it, it’s cool.” If you plan to succeed, usability is something you can no longer ignore. More

BTCBryan

Do You Want to Inform or Persuade?

The process we use to plan persuasive elements of a Web site is called persuasive architecture. It is the organization of the buying and selling processes married to the information flow. The focus is persuading visitors to take action. It’s similar to information architecture, which involves the design of organization More

    To Buy — Or To Go Bye-Bye

    Posted 10 days ago

    Bryan Eisenberg makes a good point in his article, A Land Beyond Usability: A smooth road to nowhere still gets you nowhere. And no matter how many obstacles you remove ... [Link]

    Do They “Get It?”

    Posted 5 weeks ago

    Sometimes, do you intuitively know the people you’re communicating with just don’t understand? Do you: Feel frustrated when someone just doesn’t “get it?” Find yourself repeating or reminding about what ... [Link]

    Persuasion’s Three Questions

    Posted 6 weeks ago

    Remember these three questions What action needs to be taken? Who needs to take that action? How do we persuade that person to take the action we desire? If you ... [Link]

    Kill Those Clichés! (No Fooling!)

    Posted 6 weeks ago

    I was on a phone conference the other day, and it was all I could do to stay conscious. Here are some free samples from that stimulating conversation: “This can ... [Link]

    Who Doesn’t Eat?

    Posted 8 weeks ago

    Reaching “the right people” makes sense, on the surface. If you sell maternity clothes, for instance, you don’t want to spend much money exposing your ads to long-haul truckers. It ... [Link]

    Finding Gold in Someone Else’s Sneakers

    Posted 10 weeks ago

    You can find gold in someone else’s sneakers. In his article, Your Seat in the Stadium of Life, Roy H. Williams proposes a technique that any of us can use ... [Link]

    Values vs. Facts

    Posted 4 months ago

    In my experience, it is the lazy or uncreative marketer that leans on value-based messages. “Big selection,” “High Quality”, “Low Prices”, “Easy Credit” are all based in fuzzy and subjective ... [Link]

    Websites Ain’t Rocket Science

    Posted 5 months ago

    70% of all websites fail. Ouch! How do you avoid being a part of the 70% family of failures? In a word—–plan. Every information marketer advises his readers to create ... [Link]

    Singing the Right Tune

    Posted 5 months ago

    I feel like singing. “I’d like to teach the world to sing, in perfect harmony… grow apple trees and honeybees and snow-white turtle doves.” Thankfully, this blog allows me to ... [Link]

    A Decade of Choices

    Posted 6 months ago

    Incredible, amazing, unbelievable! What happens when you hear those words these days? If you’re like me, it takes everything in you not to roll your eyes to the back of ... [Link]

    Bestseller Ideas

    In this week’s interview, Dean Rotbart and Michael Drew discuss the likelihood of a book idea becoming a publishing success. In their discussion, they reveal how to identify whether your idea is bestseller material. Do you really have a sure-fire idea for a bestseller? Hear what they have to say . . . .

    The Lessons of Harry Potter: A Beneath the Cover Podcast

    Michael R. Drew discusses what all authors - even those writing non-fiction - can learn from the phenomenal success of the Harry Potter Series. More

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